Customer Analytics: Using Data to Enhance Customer Experience and Loyalty
The Power of Customer Analytics: Unlocking Insights for Exceptional Customer Experiences In today’s hyper-connected marketplace, outstanding customer experience (CX) isn’t merely beneficial—it’s essential. In fact, research from Gartner predicts that nearly 89% of businesses will primarily compete based on customer experience by 2025, far surpassing price or product as key differentiators. Yet, many businesses still […]