Case Study #8: Modernising ProActive's Occupational Health Services with Data Science
ProActive Work Health Services is a medical services provider that helps companies manage workers' injury claims, from first-aid evaluations and 24/7 injury treatment to return-to-work programmes, telehealth and physical therapy. As claim volumes grew and injury types became more complex, its traditional business intelligence reports could only describe the past. ProActive partnered with MARRA Data for a managed data platform with predictive models, provider comparisons and live dashboards, so that workload surges could be anticipated and care standardised across its clinic network.
At a glance
Client: ProActive Work Health Services, occupational health provider · Industry: Healthcare · Scope: managed data platform, predictive models, dashboards
24/7
Injury treatment availability
now planned with workload forecasts
3
Platform components
data pipelines, ongoing data operations, dashboards
0
Added data headcount
infrastructure and analytics fully managed by MARRA Data
Inefficiencies in managing injury cases
- Inefficient case management: no way to predict workload surges, so provider efficiency dropped when injured employees arrived in waves.
- Lack of predictive insight: decisions were reactive; past trends were visible but future injury volumes and resource needs were not.
- Under-used data: years of injury case data existed, but no infrastructure or expertise turned it into actionable insight.
- Provider efficiency: no efficient way to compare provider performance across clinics, so quality and speed of care varied.
Project objectives
- Build a data infrastructure able to handle complex medical and operational data.
- Turn historical case data into predictive models of case volumes and resource needs.
- Give leadership a real-time view of KPIs, clinic efficiency and injury case trends.
- Standardise quality of care across the provider network.
Our approach
1. Data pipelines and storage
Customised pipelines ingest ProActive's daily data streams and process them in near real time, so insight is always current.
2. Ongoing data operations
Daily ingestion, cleaning and transformation keep the data standardised and high quality across operations, minimising errors and discrepancies.
3. Customised dashboards and reporting
Dashboards give leadership a clear, live view of KPIs, clinic efficiency and injury case trends, with dynamic reporting for decisions made on the day.
4. Predictive modelling and AI
Historical data on injury types, treatment timelines and provider performance trained models that anticipate case volumes and optimise resource allocation, revealing patterns that were previously invisible.
5. Provider and clinic comparisons
Performance is now compared across the provider network, showing which clinics deliver the best outcomes and where inefficiencies need attention.
What changed for ProActive
- Optimised provider efficiency: real-time performance analysis lets resources move to where they are needed, reducing wait times.
- Predictive workload management: spikes in injury cases are forecast, so staffing and clinic availability are planned ahead.
- Deeper insight with minimal overhead: advanced analytics without the cost of building and running the systems in-house.
- Decisions moved from reactive to predictive, staying ahead of bottlenecks.
How the platform is run
- MARRA Data manages pipelines, storage, processing and governance as an ongoing service.
- No additional investment in data infrastructure or specialised data science hires was required.
- Dashboards and models are refined as case mix and client needs evolve.
- ProActive's teams focus on delivering care while the analytics run in the background.
Business impact
ProActive moved beyond the limits of traditional BI and gained a competitive advantage in an increasingly data-driven industry. Predictive analytics, optimised processes and AI-driven insight now support faster, more efficient care for injured employees and high satisfaction for corporate clients.
Conclusion
With data treated as a strategic asset and MARRA Data managing the platform, ProActive keeps its leadership position in occupational health and is positioned for further growth.
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Tools used
